Privacy Policy

Last updated: August 2025

At Momento Apostille, your privacy is our priority. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you use our website or services, in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Momento Apostille is a UK-based provider of document legalisation services, including apostille certificates, embassy attestation, certified translations, solicitor certification, and international delivery.

If you have questions about how your data is handled, you can contact us at:

Email: info@momentoapostille.com
Phone: +44 7469 915551

2. Information We Collect

We may collect and process the following personal information:

• Contact information: name, email address, phone number, postal address

• Document details: personal or corporate documents submitted for apostille, attestation, or translation

• Payment information: billing details (processed securely via third-party payment gateways)

• Website usage data: IP address, browser type, device, and interaction via cookies

We only collect the minimum information necessary to complete your request or provide our services.

3. How We Use Your Information

We use your personal data for the following purposes:

• To process apostille, legalisation, and document translation requests

• To communicate with you regarding your order

• To issue invoices and collect payments

• To comply with legal obligations (e.g., record-keeping, UK compliance)

• To improve our services and website functionality

• For marketing communications (only with your explicit consent)

4. Lawful Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

• Contractual necessity – to fulfil our service agreement with you

• Legal obligation – for compliance with UK law

• Legitimate interests – to improve service quality and respond to queries

• Consent – for marketing communications (you can withdraw consent at any time)

5. Sharing Your Data

We do not sell your personal information.
We may share your data with:

• Government bodies such as the FCDO (Foreign, Commonwealth & Development Office)

• Embassies or consulates for attestation

• Registered UK solicitors for document certification

• Secure courier services (for delivery)

• Professional service providers (e.g., payment processors, translators)

All third parties are contractually bound to comply with GDPR and handle your data securely.

6. Data Storage and Retention

Your personal data is stored securely in the UK.
We retain your data only as long as necessary to:

• Complete your service

• Comply with legal obligations

• Resolve disputes and enforce agreements

Typically, data is retained for 6 years unless legally required for longer.

7. Your Data Rights (UK GDPR)

As a UK or EU resident, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (“right to be forgotten”)

• Restrict or object to data processing

• Request data portability

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please email us at: info@momentoapostille.com

8. Cookies

We use cookies to enhance your browsing experience and analyze traffic. By using our website, you consent to our use of cookies in line with our Cookie Policy.

You can adjust your cookie preferences via your browser settings.

9. Security Measures

We take data security seriously and implement appropriate technical and organizational safeguards to prevent unauthorized access, disclosure, or loss of personal information.

All payment transactions are encrypted and processed via secure SSL connections.

10. Third-Party Links

Our website may include links to third-party sites (e.g., payment gateways, embassy websites). We are not responsible for their privacy policies. We recommend reviewing their terms before submitting any data.

11. Policy Updates

We may update this Privacy Policy periodically to reflect legal or service changes. The updated version will always be available on this page with a revised “last updated” date.

Still Have Questions?

For any privacy-related questions or requests, contact our team at:

📧 info@momentoapostille.com
📞 +44 7469 915551